At Youthful Shoe Shop, we want you to be completely satisfied with your purchase of our stylish boots, flats, heels, loafers, sandals, sneakers, and athletic shoes. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original condition with tags attached and original packaging.

Please note: For hygiene reasons, we cannot accept returns on socks, shoe care products, or any customized/personalized footwear items. All sales on these products are final.

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Initiate your return: Email us at [email protected] with your order number and reason for return (use the template below).
  2. Wait for approval: Our team will review your request within 1 business day and send you a Return Authorization Number (RAN) and instructions.
  3. Package your items: Securely pack the shoes in their original box, then place inside a shipping box. Include the completed return form (we’ll email this with your RAN).
  4. Ship your return: Send the package to our returns center at:
    Youthful Shoe Shop Returns
    811 Sycamore Street
    San Francisco, CA 94103
    United States
  5. Track your return: Keep your shipping receipt until your refund is processed.

Return Request Email Template

Use this template when requesting a return or exchange:

Subject: Return Request for Order #[Your Order Number] Dear Youthful Shoe Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Details: – Item Name: [Product Name] – Size: [Size] – Color: [Color] – Reason for Return: [Please specify] I have reviewed the return policy and confirm the item is unworn, in original condition with all tags attached. Please send me the return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Refund Information

Once we receive and inspect your return:

  • Processing time: 3-5 business days after we receive your package
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Exchanges

Prefer a different size or style? We’re happy to exchange your item within 15 days of delivery. Follow the same return process above, but indicate “Exchange” in your request and specify:

  • The new size you need
  • Or the alternative product (provide product name/number if possible)

We’ll process your exchange as soon as we receive your return. If the new item costs more, we’ll contact you for payment of the difference. If it costs less, we’ll refund the difference.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • We recommend using a trackable shipping service
Need help? Our friendly customer service team is here to assist you. Contact us at [email protected] or call +1 (555) 123-4567 during business hours (9am-5pm PST, Monday-Friday).

We stand behind our footwear and want you to love your Youthful Shoe Shop purchase as much as we do. Happy shopping!